🔁 30-Day Return Policy

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  You have 30 days after receiving your item to request a return
  
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  Items must be in the same condition as received
  
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  Unworn or unused, with tags, and in original packaging
  
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  Receipt or proof of purchase is required
  

📩 How to Start a Return

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  Contact us at: rubaeathrahman@gmail.com
  
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  All return requests must be initiated via email
  
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  Returns sent without prior approval will not be accepted
  
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  If approved, you will receive a return shipping label and instructions
  

📞 Return Support

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  For any return-related questions, contact:
  
  rubaeathrahman@gmail.com
  

⚠️ Damages & Issues

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  Inspect your order immediately upon delivery
  
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  Contact us right away if your item is defective, damaged, or incorrect
  
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  We will evaluate the issue and resolve it promptly
  

🚫 Exceptions / Non-Returnable Items

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  Perishable goods (food, flowers, plants)
  
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  Custom or personalized products
  
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  Personal care or beauty items
  
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  Hazardous materials, flammable liquids, or gases
  
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  Sale items and gift cards are non-refundable
  
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  Contact us if you are unsure about your item’s eligibility
  

🔄 Exchanges

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  Return the original item first
  
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  Once approved, place a new order separately
  
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  This ensures the fastest exchange process
  

🇪🇺 European Union – 14-Day Cooling-Off Period

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  EU customers may cancel or return orders within 14 days
  
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  No reason or justification required
  
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  Items must be unused, with tags, and in original packaging
  
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  Receipt or proof of purchase required
  

💳 Refunds

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  You will be notified once your return is received and inspected
  
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  Approved refunds are issued to the original payment method
  
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  Refunds are processed within 10 business days
  
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  Bank or card processing times may vary
  
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  If 15 business days have passed since approval, contact:
  
  rubaeathrahman@gmail.com

📦 Order Processing

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  All electronic products are processed and packed within 1–2 business days
  
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  High-value items undergo an additional quality inspection before dispatch
  

🚚 Shipping Time

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  Standard delivery: 7–12 business days for most countries
  
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  Remote locations may require extra time
  
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  A shipping confirmation email is sent once your order is dispatched
  

💳 Shipping Fees

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  Shipping costs are calculated at checkout
  
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  Fees depend on product weight, size, and destination
  

🔍 Order Tracking

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  Every order includes a tracking number
  
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  Tracking information may take 24–48 hours to update after carrier scan
  

🌍 Customs & Import Taxes

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  International orders may be subject to customs duties or VAT
  
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  All customs charges are the customer’s responsibility
  

⏳ Lost, Late, or Missing Packages

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  Contact us with your order number if your package is delayed or lost
  
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  We will coordinate with the carrier to resolve the issue
  
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  If the package cannot be located, a replacement or refund will be issued
  

🏠 Wrong Address Policy

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  Orders with incorrect address details cannot be guaranteed delivery
  
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  Please double-check your shipping information before placing your order
  

⚠️ Damaged or Defective Items

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  Report issues within 48 hours of delivery
  
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  Provide clear photos or videos showing the problem
  
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  A replacement or refund will be arranged after verification
  

🔐 High-Value Pet Product Security

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  Orders containing high-value devices may require a signature upon delivery

Shop with confidence at Pawfect Elite — your pet’s safety and satisfaction are always our top priority.

✅ 100% Quality Guarantee

Every product is carefully checked to meet our premium quality standards.

✅ Pet-Safe Materials Assured

Crafted with non-toxic, pet-friendly materials for safe everyday use.

✅ Secure & Encrypted Checkout

Your payment information is fully protected with trusted, secure payment systems.

✅ Satisfaction Promise

Not happy? Contact us — we’ll make it right, hassle-free.

✅ Trusted by Pet Parents

Loved by pet owners who value quality, comfort, and care.

🐾 Pawfect Elite™ Promise

Premium care. Trusted quality. Zero worries.