Shipping policy

Order Processing

All electronic products are processed and packed within 1–2 business days. High-value items go through an extra quality check before dispatch.

Shipping Time

Standard delivery takes:

7–12 business days for most countries

Remote locations may take slightly longer

You will receive a shipping confirmation email once your order is on the way.

Shipping Fees

Shipping cost is calculated at checkout based on product weight, size, and destination.

Order Tracking

Every order comes with a tracking number. Tracking details may take 24–48 hours to update after the package is scanned by the carrier.

Customs & Import Taxes

Some international orders may require customs duties or VAT. These charges are the customer’s responsibility.

Lost, Late, or Missing Packages

If your package is delayed or lost, contact us with your order number.
We’ll work with the carrier to resolve the issue. If a package cannot be located, we will resend or refund your order.

Wrong Address Policy

If the address was entered incorrectly at checkout, we cannot guarantee delivery. Please double-check all details before placing your order.

Damaged or Defective Items

If your electronic item arrives damaged or not working:

Contact us within 48 hours

Attach clear photos or videos of the issue

We will arrange a replacement or refund.

High-Value Pet Product

Orders containing high-value devices may require a signature upon delivery for security.

📧 rubaeathrahmann@gmail.com